Returns & Cancellations

At Soft Critter Toys, we want you to be completely happy with your purchase. If for any reason you are not satisfied, our returns and cancellations policy is designed to be simple and stress-free.

Cancellation Policy

Orders can be cancelled within 24 hours of placement. After this period, orders that have already been processed or shipped cannot be cancelled. To request a cancellation, please act quickly to ensure your order has not yet been dispatched.

Returns

If you receive a product that you are not completely satisfied with, you may return it within 14 days of delivery. All items must be unused, in their original packaging, and in the same condition in which you received them. This ensures we can process your return efficiently.

How to Return

To initiate a return, visit the Returns section on our website and follow the instructions provided. You will be guided on how to prepare your item for shipment. Once your return is received and inspected, a refund will be processed to your original payment method. Please note that shipping costs for returns may apply unless the item is defective or incorrect.

Exchanges

If you wish to exchange an item, please return the original product in accordance with our returns guidelines. Once received, you may place a new order for the desired item.

Damaged or Faulty Items

We take great care in packaging and shipping our plush toys. However, if your item arrives damaged or faulty, please notify us immediately. We will arrange for a replacement or refund as quickly as possible.

Refund Processing

Refunds are typically processed within 5–10 business days of receiving the returned item. Depending on your payment provider, it may take additional time for the credit to appear in your account.

Our goal is to ensure a smooth and hassle-free experience. Your satisfaction is important to us, and we are committed to resolving any issues quickly so you can enjoy your soft toys with peace of mind.